Last Updated: October 2026
Welcome to Sultan Packages (https://sultanpackagesltd.com/) (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, including its content, functionality, products, and services. By accessing the Website or placing an order, you agree to these Terms.
If you do not agree to these Terms, please do not use the Website.
1. About Sultan Packages
Sultan Packages is a packaging and printing business based in Lahore, Pakistan. We specialize in packaging solutions, including:
- Custom shipping boxes and mailer boxes
- Corrugated Cartons for industries
- Jewellery display boxes
- Cake boxes and bakery packaging
Business Address: Pindi Stop, near Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan.
Contact Email: sultanpackages01@gmail.com
Phone: 03131430887 / 03324543168
2. Eligibility and Account Registration
2.1 Age Requirements
You must be at least 18 years old to use this Website and place orders. By accessing the Website, you confirm that you meet this requirement and have the legal capacity to enter into a binding agreement.
2.2 Account Registration
You may need to register an account to access certain features or place orders. You agree to:
- Provide accurate, current, and complete information.
- Keep your account information up to date.
- Maintain the confidentiality of your password and account credentials.
- Accept responsibility for activities conducted through your account.
- Notify us promptly of any unauthorised account access.
We reserve the right to suspend or terminate accounts involved in fraudulent activity or serious violations of these Terms, subject to applicable law.
3. Product Information and Availability
3.1 Product Descriptions
We make reasonable efforts to ensure product descriptions, images, dimensions, prices, and other information are accurate. Colours and appearance may vary depending on screen settings, printing processes, materials, and production conditions. We reserve the right to correct genuine errors.
3.2 Stock and Availability
Products are subject to availability. If an item becomes unavailable after an order is placed, we will notify you and discuss an appropriate alternative or refund, as applicable.
3.3 Custom and Made-to-Order Products
Some products are customised or made to order.
- Custom Printing: Logo placement, colour matching, materials, and finishes may require customer approval.
- Minimum Order Quantities: Minimum quantities vary by product and will be communicated where applicable.
- Design Changes: Changes requested after production begins may incur additional costs or delays.
Any product-specific minimum quantities, prices, and production timelines communicated at the time of ordering will apply to that order.
4. Pricing and Payment Terms
4.1 Pricing
- Prices are stated in Pakistani Rupees (PKR), unless specified otherwise.
- Prices may change before an order is placed.
- Bulk discounts, where available, will be communicated through the Website or a quotation.
- Applicable taxes and delivery charges will be disclosed before order confirmation, where applicable.
4.2 Payment Methods
Available payment methods may include:
- Direct bank transfer
- JazzCash or Easypaisa
- Online card payments, where available
- Cash on Delivery (COD), where available and subject to applicable charges
- Advance payment for custom or made-to-order products
The payment methods available for a particular order will be displayed or communicated during checkout.
4.3 Payment Security
Payments processed through third-party payment providers are subject to those providers’ security practices and terms. We do not intentionally store complete payment card details on our own systems. Please refer to our Privacy Policy for further information.
4.4 Invoices and Receipts
Order confirmations and invoices will be provided electronically where available. Please retain your order confirmation and payment evidence for reference.
5. Shipping and Delivery
5.1 Shipping Providers
We may use third-party courier services, including PostEx, TCS, BlueEx, Leopards, Trax, M&P, Pakistan Post, or other available providers. Courier selection depends on the destination, parcel dimensions, weight, availability, and service requirements.
5.2 Shipping Timelines
Delivery and dispatch estimates depend on product availability, order specifications, production requirements, destination, and courier services.
Custom or made-to-order products may require additional production time following design approval. Any estimated timeframe communicated for your order should be treated as an estimate unless expressly confirmed otherwise.
Public holidays, operational disruptions, weather conditions, and other circumstances may affect delivery.
5.3 Shipping Charges
Delivery charges depend on factors such as parcel weight, dimensions, destination, and courier service. Any applicable free-shipping offers or COD charges will be communicated before order confirmation.
5.4 Delivery Responsibility
We will provide available dispatch or tracking information where applicable. Delivery estimates are not guarantees unless expressly agreed otherwise.
Customers must provide a complete and accurate delivery address, a reachable phone number, and any necessary delivery instructions. Courier-related issues will be handled with the courier provider where appropriate, without limiting any rights or remedies available to customers under applicable law.
5.5 Damaged or Lost Shipments
Please notify us promptly if an order arrives damaged, incomplete, or appears to be lost. Provide your order number, photographs where relevant, and any requested supporting information so we can investigate with the courier.
Replacement, refund, or other remedies will depend on the circumstances, the outcome of the investigation, and applicable law.
5.6 Failed Delivery
If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, we may coordinate a further attempt, an alternative delivery address, or return of the parcel. Additional charges may apply where appropriate and disclosed.
6. Returns, Exchanges and Refunds
6.1 Return Eligibility
Please contact us promptly if a product is defective, incorrect, damaged, or materially different from the agreed specifications.
Returns may be accepted where the product is unused and in its original packaging, subject to inspection and applicable law.
Custom-made or personalised products may not be eligible for return simply because the customer changes their mind. However, this exclusion does not remove rights or remedies that apply to defective, incorrectly supplied, or non-conforming products under applicable law.
6.2 Return Process
To request a return or refund:
- Email sultanpackages01@gmail.com with your order number and a description of the issue.
- Include photographs or other evidence where relevant.
- Wait for return instructions before sending the product back.
- Allow us a reasonable opportunity to inspect the product and assess the claim.
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
6.3 Manufacturing Defects
Where a manufacturing defect is confirmed, we will assess an appropriate remedy, which may include repair, replacement, or refund, as applicable.
6.4 Non-Returnable Items
Personalised or custom-printed products may be excluded from change-of-mind returns. This does not exclude remedies required by applicable law for defective, incorrect, or non-conforming products.
Products damaged through customer misuse or unauthorised modification may not qualify for a return or refund.
6.5 Exchanges
If you receive an incorrect product or quantity, contact us promptly with your order number and supporting evidence. We will review the issue and arrange an appropriate correction where the claim is confirmed.
6.6 Refund Processing
Approved refunds will be processed through an appropriate payment method. Processing times may vary depending on the payment provider or bank. We will communicate the applicable process when your refund is approved.
6.7 Product Quality
We aim to supply products that conform to their descriptions and agreed specifications. Nothing in these Terms excludes any warranty, consumer right, or remedy that cannot lawfully be excluded.
7. WhatsApp and Customer Communications
7.1 Transactional Messages
Where supported and appropriately authorised, we may contact customers by phone, email, or WhatsApp regarding:
- Order confirmations and order numbers
- Payment status
- Custom design approvals
- Production updates
- Dispatch and delivery tracking
- Delivery attempts
- Customer support
Promotional messages will be sent only where the required consent or other lawful basis exists.
7.2 Consent and Opt-Out
By providing a phone number, you agree that we may use it for communications reasonably necessary to process and fulfil your order, subject to applicable law and your communication preferences.
Where promotional messages require consent, that consent will be obtained separately where appropriate. You may request that promotional communications stop by contacting us or using the available opt-out method.
7.3 Message Frequency
Transactional communications depend on your order status. Promotional communications, where authorised, may be sent according to your preferences and applicable requirements.
7.4 Data Protection
We handle customer contact details in accordance with our Privacy Policy and applicable law. Third-party communication providers may process information as part of delivering their services.
7.5 Unsubscribe
To opt out of promotional communications or update your preferences, contact:
- Email: sultanpackages01@gmail.com
- Phone: 03131430887 or 03324543168
Opting out of promotional messages will not necessarily stop essential communications relating to an existing order.
8. Courier Partner Disclaimer
We may use independent courier providers to deliver orders. Courier services are subject to their respective terms, service limitations, and operating procedures.
We will make reasonable efforts to assist customers with delivery enquiries, tracking issues, and courier claims. Nothing in these Terms excludes any responsibility or consumer remedy that cannot lawfully be excluded.
Customers should provide accurate delivery information, remain reachable, and report delivery issues promptly.
9. Intellectual Property and Customer Content
9.1 Website Intellectual Property
Unless otherwise stated, Website text, graphics, logos, photographs, product descriptions, and design elements are owned by Sultan Packages or used under appropriate permission.
You may not reproduce, distribute, modify, or commercially exploit our protected content without prior permission, except where permitted by law.
9.2 Customer Designs and Custom Content
When you submit logos, artwork, photographs, or other material for production, you confirm that you own the relevant rights or have permission to use that material.
You authorise us to use the submitted content as reasonably necessary to prepare, manufacture, and fulfil your order. We will not use customer designs for unrelated purposes without appropriate permission or another lawful basis.
We may decline work where the submitted material appears unlawful or infringes third-party rights.
9.3 Design Approval
Customers are responsible for reviewing and approving proofs, spelling, dimensions, colours, artwork, and other supplied specifications before production.
Changes requested after approval may result in additional charges or delays. This provision does not exclude remedies available where a product fails to conform to the agreed specifications or applicable law.
10. User Conduct and Prohibited Activities
You agree not to use the Website to:
- Engage in unlawful or fraudulent activities.
- Harass, threaten, or abuse staff or other users.
- Conduct fraudulent transactions or payment fraud.
- Attempt unauthorised access to Website systems.
- Distribute malware or harmful code.
- Collect customer data without authorisation.
- Submit knowingly fraudulent reviews or feedback.
- Impersonate Sultan Packages or another person.
- Send spam or unlawful unsolicited communications.
- Infringe intellectual property or other legal rights.
Violations may result in appropriate account restrictions, order cancellation where justified, or referral to relevant authorities, subject to applicable law.
11. Reviews, Ratings and User Content
11.1 Review Guidelines
Reviews should reflect genuine customer experiences and should not contain unlawful, fraudulent, abusive, or misleading material.
11.2 Review Moderation
We may moderate or remove reviews that violate these Terms or applicable law. We will not remove genuine negative feedback solely because it is unfavourable.
11.3 Review Rights
By submitting a review, you grant us permission to display and reproduce it in connection with our business and products, subject to applicable law and our Privacy Policy.
12. Limitation of Liability
12.1 Website Availability
We aim to keep the Website functional and accurate but cannot guarantee uninterrupted access or that all information will always be free from errors.
12.2 Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from Website use, third-party service interruptions, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.
12.3 Product Use
Customers are responsible for using, storing, and handling products appropriately and for checking that products are suitable for their intended use. This does not limit our obligations to supply products that conform to the agreed specifications and applicable law.
13. Indemnification
To the extent permitted by law, you may be responsible for reasonable losses arising directly from your unlawful use of the Website, infringement of third-party rights through material you provide, or serious breach of these Terms.
Nothing in this section imposes liability where it would be prohibited by applicable law.
14. Advertising, Analytics and Cookies
14.1 Advertising Platforms
Depending on the services in use, we may advertise through platforms such as Google, Facebook, Instagram, TikTok, LinkedIn, or Pinterest.
14.2 Cookies and Tracking
The Website may use cookies, analytics tools, advertising pixels, and similar technologies to operate the Website, understand traffic, measure advertising performance, and personalise content where permitted.
Further information about the data collected and available choices is provided in our Privacy Policy and Cookie Policy, where applicable.
14.3 User Choices
You may be able to manage cookies through your browser and advertising preferences through the relevant platform settings. Certain technologies may be necessary for Website functionality.
15. Third-Party Links and Services
The Website may link to third-party payment providers, courier services, social media platforms, or other external websites.
These third parties operate under their own terms and privacy policies. We are not responsible for their independent practices, except to the extent that responsibility cannot lawfully be excluded.
16. Website Availability and Changes
16.1 Downtime
We may temporarily suspend access for maintenance, security updates, repairs, or operational reasons.
16.2 Service Interruptions
We will make reasonable efforts to maintain the Website and protect order information. We are not responsible for interruptions caused by events beyond our reasonable control, subject to applicable law.
16.3 Changes to the Website
We may update Website features, products, and services from time to time. Changes will not remove rights that customers have already acquired under applicable law or an existing agreement.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan, subject to applicable mandatory consumer protection laws.
17.2 Jurisdiction
Disputes will be handled by the courts or other competent forums with jurisdiction under applicable law.
17.3 Contact and Resolution
We encourage customers to contact us first so that we can attempt to resolve complaints promptly.
Email: sultanpackages01@gmail.com
Phone: 03131430887 / 03324543168
We will make reasonable efforts to respond and resolve issues. Customers retain any legal rights to pursue available remedies.
18. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Changes to These Terms
We may revise these Terms from time to time. The updated version will be published on the Website with a revised date.
Changes will apply as permitted by law. Where required, we will notify customers of material changes.
20. Contact Information
For questions about these Terms, orders, returns, or customer support, contact:
Business Name: Sultan Packages
Email: sultanpackages01@gmail.com
Phone: 03131430887
Alternative Phone: 03324543168
Business Address: Pindi Stop, near Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan
Website: https://sultanpackagesltd.com/
21. Entire Agreement
These Terms, together with any applicable order confirmation, product-specific terms, and policies incorporated by reference, govern the relevant transaction and supersede previous agreements on the same subject, to the extent permitted by law.
Thank you for choosing Sultan Packages for your packaging needs!
Last Updated: October 2026